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How long does the installation process take?The installation time varies depending on the complexity of the project. For residential installations, it typically takes a few hours, while commercial installations may take several days depending on the number of units and site conditions.
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What is included in the installation package?Our installation package includes a site survey, installation of the charging unit, connection to your electrical system, and a post-installation safety check to ensure everything is working correctly.
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Do you handle all electrical work associated with the installation?Yes, our team of certified electricians will handle all electrical work required for the installation, ensuring that everything meets the necessary safety standards and regulations.
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Can you install charging stations in underground or multi-storey car parks?Yes, we have experience installing EV charging stations in a variety of settings, including underground and multi-storey car parks. We will work with you to develop a solution that meets the specific challenges of your location.
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What kind of aftercare do you provide?We offer a comprehensive aftercare service, including regular maintenance checks, troubleshooting support, and software updates for smart chargers.
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How can I contact support if I have an issue with my charger?You can reach our support team via phone, email, or our online support portal. We aim to resolve any issues as quickly as possible to ensure minimal disruption to your charging routine.
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What should I do if my charger stops working?If your charger stops working, please contact our support team immediately. We will guide you through basic troubleshooting steps, and if necessary, arrange for a technician to visit and repair the issue.
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Do you provide warranty on your charging stations?Yes, all of our charging stations come with a manufacturer’s warranty. Additionally, we offer extended warranty options for added peace of mind.
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What services does Advance EV Solutions provide?Advance EV Solutions offers a comprehensive range of electric vehicle (EV) charging solutions, including the supply, installation, and maintenance of EV charging stations for both residential and commercial properties.
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Are your charging stations compatible with all electric vehicles?Yes, our charging stations are compatible with all major electric vehicle brands and models. We ensure our products meet universal standards, providing flexibility and ease of use.
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Do you provide consultations before installation?Absolutely! We offer a free consultation service to assess your specific needs, recommend the best charging solutions, and provide a detailed quote for the installation.
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Where do you operate within the UK?We operate across the entire UK, offering our services in both urban and rural areas. Whether you’re in a major city or a remote location, we can deliver our EV charging solutions to you.
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How much does it cost to install an EV charger at home?The cost of installation varies based on the type of charger and the complexity of the installation. However, we offer competitive pricing and can provide a detailed quote after assessing your requirements.
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Are there any grants available for installing EV chargers?Yes, there are grants available for both residential and commercial EV charger installations. We can help you navigate the grant application process to reduce the overall cost.
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What payment methods do you accept?We accept a variety of payment methods, including credit/debit cards, bank transfers, and financing options. We can also discuss payment plans to make the investment more manageable.
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Do you offer financing options for large-scale commercial installations?Yes, we offer flexible financing options for large-scale commercial installations. Our team can work with you to create a financing plan that suits your budget and cash flow needs.
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What commercial charging options do you offer?We offer a range of commercial charging solutions, including fast chargers, rapid chargers, and ultra-rapid chargers. These are suitable for workplaces, retail locations, and public car parks.
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Can your chargers be integrated into existing car parks?Yes, our chargers can be seamlessly integrated into existing car park infrastructures. We work closely with you to design a solution that fits your specific needs and space constraints.
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Do you offer support for businesses looking to provide charging as a service?Yes, we provide complete support for businesses that want to offer EV charging as a service to their customers, including installation, maintenance, and billing solutions.
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Is there a maintenance service available for commercial charging stations?Yes, we offer ongoing maintenance services to ensure that your commercial charging stations remain operational and efficient. Our service contracts can be tailored to suit your needs.
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What types of home chargers do you install?We install a variety of home charging solutions, including wall-mounted chargers and smart home charging stations that offer app connectivity and energy management features.
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How long does it take to charge my EV at home?Charging time depends on the battery size of your vehicle and the capacity of the charger installed. Typically, a full charge can take between 4 to 12 hours, depending on these factors.
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Do I need special permissions to install a home charger?In most cases, you do not need planning permission to install a home EV charger. However, if you live in a listed building or a conservation area, you may need to seek permission from your local council.
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Can I schedule charging times to save on energy costs?Yes, our smart chargers allow you to schedule charging times, enabling you to take advantage of off-peak electricity rates and reduce your energy costs.
Frequently Asked Questions
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